Shipping Policy

1. Overview

Welcome to TAIQI Fashion, available at https://taiqifashion.com/.

This Shipping Policy explains how orders placed through our Website are processed, prepared, shipped, and delivered. It also outlines important information about shipping costs, estimated delivery times, order tracking, delivery issues, address accuracy, and circumstances that may affect the delivery of clothing products purchased from our online store.

We aim to make the delivery process as clear and convenient as possible. Please review this policy before placing an order so that you understand the shipping arrangements and responsibilities associated with your purchase.

The shipping options, applicable charges, and estimated delivery information displayed during checkout form an important part of your order details. Actual delivery arrangements may vary depending on the destination, product availability, shipping method, and other relevant circumstances.

This policy should be read together with our applicable purchase terms, Return and Refund Policy, and Privacy Policy.

2. Order Processing

After an order is successfully submitted, it enters the order-processing stage.

Order processing may include reviewing order details, confirming payment, checking product availability, preparing the items, inspecting the order where appropriate, and arranging shipment.

Processing begins after the necessary order and payment information has been received and verified, where applicable.

The time required to prepare an order may vary depending on product availability, order volume, inventory status, and operational circumstances.

An order confirmation does not necessarily mean that the package has already been shipped. Shipment begins when the order has been prepared and transferred to the relevant shipping or logistics provider.

If additional information is needed to complete an order, processing may be delayed until the issue has been resolved.

3. Shipping Destinations

The destinations available for delivery depend on the shipping options supported by our Website and the logistics arrangements available for the relevant order.

Customers can review the available destination options during checkout.

Shipping availability may vary by country, region, postal code, product, or delivery method. Certain destinations may be unavailable because of transportation restrictions, local regulations, customs requirements, or limitations imposed by logistics providers.

Please ensure that your destination is eligible for delivery before completing your purchase.

If a destination cannot be serviced after an order has been placed, we will address the situation in accordance with the circumstances, the applicable order terms, and relevant consumer protection laws. This may involve contacting the customer through an available communication channel to discuss an appropriate solution.

We do not guarantee delivery to every country, region, or address.

4. Shipping Methods

Available shipping methods are determined by the options presented during checkout or otherwise communicated for the relevant order.

Depending on the destination and available arrangements, shipping may involve different transportation methods or logistics providers.

The selected shipping method may affect the estimated delivery time, shipping charge, tracking availability, and delivery procedure.

Customers should review the shipping information displayed before completing payment.

We may use appropriate logistics providers to transport and deliver orders. The specific carrier may depend on the destination, service availability, package characteristics, and operational requirements.

Unless a particular carrier or shipping service has been expressly confirmed for an order, we cannot guarantee that a specific transportation provider will handle the shipment.

5. Shipping Fees

Shipping charges, where applicable, are displayed during checkout before an order is completed.

The amount may depend on factors such as:

• The delivery destination.
• The shipping method selected.
• The size or weight of the shipment.
• The number or type of items ordered.
• Any applicable shipping promotion or discount.

If free shipping or another shipping promotion is available, its eligibility requirements and conditions will be determined by the terms presented with the relevant offer.

Customers should review the final order summary before submitting payment to confirm the total amount payable, including any shipping charges disclosed during checkout.

We do not represent that shipping is free for all destinations or orders unless this is expressly stated in the applicable offer or checkout information.

Any additional charges that must be disclosed by law will be handled in accordance with applicable legal requirements.

6. Estimated Delivery Times

Delivery times depend on the destination, selected shipping method, order-processing requirements, carrier operations, customs procedures, and other factors that may affect transportation.

Where available, estimated delivery times will be displayed during checkout or communicated through the relevant order information.

Unless a delivery date is expressly guaranteed, all delivery estimates are provided for general guidance and should not be treated as guaranteed arrival dates.

Delivery may take longer during periods of high order volume, public holidays, severe weather, transportation disruptions, customs inspections, or other circumstances beyond our reasonable control.

The actual delivery date may differ from the initial estimate.

If your order appears to be significantly delayed, please review the available tracking information and use the Website’s available communication or request mechanisms to raise an inquiry.

7. Order Tracking

Where tracking is available for your shipment, tracking information may be provided after the order has been dispatched and the relevant information becomes available.

You can use the supplied tracking reference through the applicable tracking service to review shipment progress.

Tracking information may include shipment acceptance, transportation updates, customs processing, arrival at a sorting facility, arrival in the destination region, and delivery status, depending on the logistics provider.

7.1 Tracking Updates

Tracking information may not appear immediately after dispatch.

Some logistics providers require additional time to register a shipment, scan a package, or update their tracking systems.

It is also possible for tracking information to remain unchanged for a period while a package is in transit between facilities or undergoing customs processing.

A temporary lack of tracking updates does not necessarily mean that a package has been lost.

7.2 Tracking Information Accuracy

Tracking details are supplied through the relevant logistics or tracking systems. The timing, frequency, and level of detail of updates may vary by carrier and destination.

We cannot guarantee that every transportation event will appear in real time.

Customers should retain their order confirmation and tracking reference until the shipment has been delivered and any delivery-related issues have been resolved.

8. Delivery Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review the following details before completing checkout:

• Recipient name.
• Street address and building number.
• Apartment, unit, or suite number, where applicable.
• City and state or province.
• Postal or ZIP code.
• Country or region.
• Contact details required for delivery, where applicable.

Incomplete or incorrect address information may cause delays, unsuccessful delivery attempts, return-to-sender situations, or additional transportation arrangements.

If you discover an error after placing an order, please submit a request as soon as possible.

Address changes may be possible before an order has been dispatched, but cannot be guaranteed. Once a package has entered the shipping network, the ability to change its destination depends on the logistics provider and the shipment’s status.

Any applicable legal rights relating to delivery and fulfillment remain unaffected.

9. Order Changes and Cancellation Before Shipment

If you need to change or cancel an order, please submit your request as soon as possible after placing it.

We may be able to accommodate a change before the order has entered the dispatch process, depending on the order’s status and the relevant circumstances.

Once an order has been packed, dispatched, or transferred to a shipping provider, changes may no longer be possible through the ordinary order-processing procedure.

If a change cannot be made, the customer may need to follow the applicable cancellation, return, or refund procedure.

Any statutory cancellation rights or other mandatory consumer protections will apply where required by law.

10. Customs, Import Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country or relevant authorities.

Whether such charges apply depends on the destination, the type and value of the goods, local regulations, and the applicable shipping arrangement.

Unless the checkout information or other applicable order terms expressly state otherwise, customers should not assume that import duties, taxes, or customs charges are included in the displayed product price or shipping fee.

Where charges are payable directly to customs authorities, carriers, or other third parties, the payment and collection procedures may be governed by those parties and local regulations.

Customs processing may also affect delivery times. We cannot guarantee that an international shipment will clear customs within a particular period.

We will comply with applicable legal requirements relating to customs documentation and shipment processing.

11. Delivery Attempts and Failed Deliveries

A shipment may not be delivered successfully on the first attempt for reasons such as an incorrect address, an unavailable recipient, restricted access to the delivery location, or carrier-specific delivery requirements.

Depending on the destination and shipping service, the carrier may make another delivery attempt, hold the package for collection, or follow another applicable procedure.

Customers should review any delivery instructions or notifications provided by the carrier and take reasonable steps to receive the shipment.

If delivery fails because the shipping information supplied was incorrect or required delivery arrangements were not completed, the available resolution may depend on the carrier’s procedures, the order terms, and applicable law.

If a delivery failure occurs for reasons attributable to us or the logistics arrangement, we will review the circumstances and address the issue appropriately.

12. Delayed Shipments

Although we aim to process and dispatch orders within the applicable arrangements, delivery delays may occur.

Potential causes include:

• High order volumes.
• Public holidays or seasonal demand.
• Severe weather conditions.
• Transportation interruptions.
• Customs inspections or clearance delays.
• Carrier operational problems.
• Incorrect or incomplete delivery information.
• Local delivery restrictions.
• Other circumstances beyond reasonable operational control.

Estimated delivery dates may need to be revised when such circumstances arise.

If your shipment is delayed, please check the available tracking information before submitting an inquiry.

Where a delay materially affects an order, we will handle the situation in accordance with the relevant transaction terms and applicable consumer protection laws.

Nothing in this section removes any legal rights you may have concerning excessive delays or failure to deliver.

13. Lost or Missing Packages

If your tracking information indicates that a package has been lost, or if your order has not arrived within the applicable delivery period, please submit an inquiry through the Website’s available communication or request mechanisms.

To help us review the issue, please provide your order number, tracking reference where available, and a description of the delivery problem.

We may review the relevant shipment information or seek clarification from the logistics provider, where appropriate.

Depending on the circumstances, the resolution may include a shipment investigation, further delivery information, a replacement, cancellation, or refund where appropriate or required by law.

A shipment will not automatically be treated as successfully delivered merely because an estimated delivery date has passed.

Any determination concerning loss, responsibility, and the appropriate remedy will be made in accordance with the available evidence, applicable order terms, and relevant law.

14. Delivered but Not Received

If tracking information indicates that a package has been delivered but you have not received it, we recommend taking the following steps:

1. Check the delivery address entered when placing your order.
2. Review the latest tracking information and any delivery notes.
3. Check whether the package was left in a designated delivery location or accepted by another authorized recipient.
4. Where appropriate, check with household members, building management, or the relevant delivery location.
5. Submit an inquiry through the Website’s available communication or request mechanisms if the package remains missing.

We may review the available delivery records and investigate the circumstances where appropriate.

The appropriate resolution depends on the evidence, the cause of the delivery issue, the applicable transaction terms, and relevant consumer protection laws.

Customers will not be deprived of mandatory legal remedies solely because a tracking system displays a delivered status.

15. Incorrect, Damaged, or Incomplete Shipments

Please inspect your order after delivery to confirm that the products received correspond to the order placed.

If an item is missing, an incorrect product has been supplied, or an item arrives damaged, please submit a request promptly after discovering the problem.

Where possible, include:

• Your order number.
• The name or description of the affected product.
• A clear explanation of the issue.
• Photographs of the item and packaging, where relevant.

We will review the information and determine an appropriate resolution in accordance with the circumstances and applicable law.

Depending on the case, the resolution may involve supplying a missing item, replacing an incorrect or defective product, arranging a return, issuing a refund, or providing another legally appropriate remedy.

Please retain the packaging and relevant shipping documentation where reasonably practical until the issue has been reviewed.

16. Split Shipments and Multiple Packages

Depending on product availability, order preparation, and logistics arrangements, an order containing multiple items may be delivered in more than one package where operationally necessary.

If an order is shipped in separate packages, the packages may have different tracking references or arrive at different times.

The arrival of one package does not necessarily mean that every item in the order has been delivered.

If the remaining items do not arrive within the applicable delivery period, please submit an inquiry so that the shipment status can be reviewed.

Any split-shipment arrangement will be handled in accordance with the applicable order terms and legal requirements.

17. Refused Deliveries and Returned Packages

A package may be returned to the sender if delivery cannot be completed, the address is invalid, the recipient refuses delivery, required delivery arrangements are not completed, or another carrier-specific condition applies.

If tracking information indicates that a package is being returned, please submit an inquiry so that the circumstances can be reviewed.

The available options may depend on the reason for the return, the package’s location, the possibility of redelivery, and the relevant order terms.

Additional shipping charges, reshipment arrangements, cancellations, or refunds will be handled according to the circumstances and applicable law.

No charge or deduction will be imposed where it would violate mandatory consumer protection requirements.

18. Shipping Restrictions and Unavailable Destinations

Certain destinations, products, or transportation routes may be subject to restrictions imposed by applicable law, customs authorities, or logistics providers.

If a shipment cannot be completed because of a relevant restriction, we will assess the available options based on the order status and circumstances.

Possible arrangements may include discussing an alternative delivery method or destination where feasible, canceling the affected order, or providing an appropriate refund where required by the applicable terms or law.

Any alternative arrangement requiring customer approval will be subject to the necessary confirmation.

We cannot guarantee that an alternative carrier, route, or destination will always be available.

19. Shipping Promotions and Free Shipping

Shipping promotions, discounted delivery, or free shipping may be offered from time to time.

The availability of a promotion and any applicable conditions will be determined by the terms displayed with the offer or during checkout.

Conditions may include qualifying products, order values, eligible destinations, promotional periods, or other stated requirements.

Unless expressly specified, a shipping promotion should not be interpreted as a guarantee of a particular delivery date or transportation method.

If a promotion is applied incorrectly or an order does not satisfy its disclosed conditions, the matter will be reviewed in accordance with the applicable offer terms and legal requirements.

20. Delivery Risk and Responsibility

We will handle order fulfillment and shipping-related responsibilities in accordance with the applicable transaction terms and consumer protection laws.

The allocation of responsibility for loss, damage, or other delivery problems may depend on the circumstances of the shipment, the relevant delivery arrangement, and applicable law.

Nothing in this policy is intended to transfer a legal responsibility to the customer where the law requires that responsibility to remain with the seller.

Customers should provide accurate delivery details and follow reasonable delivery instructions, while retaining any rights and remedies provided by applicable law.

21. Circumstances Beyond Reasonable Control

Shipping and delivery may be affected by circumstances beyond reasonable operational control, including natural disasters, extreme weather, public emergencies, transportation interruptions, labor disruptions, government restrictions, customs delays, and significant logistics network disruptions.

Such circumstances may cause delays, changes to delivery routes, temporary service suspensions, or other interruptions.

When these events affect an order, delivery estimates may change and available options may be limited.

We will address affected orders in accordance with the circumstances, the applicable transaction terms, and any legal obligations that remain in force.

This section does not remove mandatory refund, cancellation, or other consumer rights where applicable law provides them.

22. Privacy and Shipping Information

Personal information provided during checkout may be used to process orders and arrange delivery.

Where necessary, relevant information may be shared with payment processors, shipping providers, logistics partners, or other service providers involved in fulfilling an order.

Such information may include the recipient’s name, delivery address, contact details where necessary, and order reference information.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please ensure that the information entered at checkout is accurate and avoid providing unnecessary personal information.

23. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, order-processing procedures, logistics services, Website functionality, or legal requirements.

When changes are made, we will update the “Last Updated” date at the beginning of this page.

Updates will apply as permitted by applicable law and the relevant terms governing existing orders.

We encourage customers to review this policy before placing an order so they can understand the shipping arrangements currently applicable to their purchase.

24. Shipping Questions and Order Inquiries

If you have questions about shipping options, delivery estimates, tracking information, address changes, delayed shipments, or other delivery-related matters, please use the communication or request mechanisms made available on the TAIQI Fashion Website.

To help us review your inquiry, please provide your order number and any relevant tracking information.

Please do not include passwords, complete payment card details, or other unnecessary sensitive information in your request.

We will review the available information and address your inquiry in accordance with the applicable order terms and relevant legal requirements.

TAIQI Fashion

Website: https://taiqifashion.com/