1. Overview

Welcome to TAIQI Fashion, available at https://taiqifashion.com/.

This Return and Refund Policy explains the conditions and procedures that apply to return requests, exchanges, refunds, order cancellations, and issues involving clothing products purchased through our Website.

We aim to provide a clear and fair shopping experience by ensuring that customers understand the applicable return requirements and the steps involved in resolving order-related concerns.

Please review this policy before placing an order. By purchasing products through our Website, you acknowledge that this policy applies to your purchase, subject to any mandatory consumer rights under applicable law.

Nothing in this policy is intended to exclude, restrict, or replace any consumer right or legal remedy that cannot lawfully be excluded or restricted.

2. Return Eligibility

Clothing products may be eligible for return when the applicable return conditions are satisfied and the request complies with the relevant legal requirements.

To help us assess a return request, please ensure that the following conditions are met where applicable:

• The item was purchased directly through our Website.
• The item can be identified as part of the original order.
• The item is returned in an appropriate condition for assessment.
• Original product labels, tags, accessories, and packaging are included where reasonably possible.
• The item has not been worn, washed, altered, damaged, or used beyond what is reasonably necessary to inspect it.
• The return request is submitted within the applicable return period, subject to any mandatory legal rights.

Items that show signs of substantial wear, washing, alteration, misuse, or damage caused after delivery may not qualify for a voluntary return.

However, these conditions do not remove any rights you may have when a product is defective, incorrectly supplied, or otherwise covered by applicable consumer protection law.

3. Return Period

Return requests must be submitted within the return period applicable to the relevant order, as stated in the applicable product information, checkout terms, order documentation, or other clearly presented Website terms.

The applicable return period may depend on the product, destination, and consumer protection laws governing the transaction.

If no specific return period has been communicated for your purchase, please submit your request as soon as reasonably possible after receiving the item so that the circumstances can be reviewed.

Mandatory statutory cancellation, return, and refund periods remain applicable wherever required by law, regardless of any different period described in this policy.

4. Clothing Condition and Inspection

We recommend checking your order promptly after delivery to confirm that the items received correspond to your order.

When inspecting clothing, you may reasonably examine the product, check the size and color, and assess its general appearance and condition.

For items being returned, please take reasonable care to preserve the product and its original condition.

Depending on the circumstances, the following conditions may affect eligibility for a voluntary return:

• Missing original tags or product accessories.
• Visible signs of wearing beyond reasonable inspection.
• Washing, dry cleaning, or other laundering.
• Alterations, repairs, or modifications.
• Stains, odors, tears, or damage caused after delivery.
• Missing components or items from the original order.

These considerations will be assessed fairly and in accordance with applicable law. A return will not be rejected solely because of a condition that is legally protected or that results from a product defect or an error attributable to us.

5. Items That May Be Excluded From Voluntary Returns

Certain products or circumstances may be subject to specific return restrictions where permitted by applicable law.

These may include:

• Items clearly identified as final sale or non-returnable before purchase, where such restrictions are legally permitted.
• Personalized or customized clothing made according to specific customer instructions, where a statutory exception applies.
• Items that have been materially altered or damaged by the customer.
• Products that cannot be returned for legally recognized hygiene or health protection reasons, where the relevant exception applies.

A discount, promotional offer, or sale price does not automatically remove a customer’s legal rights concerning defective, incorrectly described, or incorrectly supplied products.

Any restriction on returns must comply with applicable consumer protection laws. Where the law provides a mandatory right to cancel, return, replace, or obtain a refund, that right will take precedence over any conflicting restriction in this policy.

6. How to Request a Return

If you wish to return an item, please follow the steps below.

Step 1: Review the applicable terms

Check the product information, order documentation, and this policy to determine the conditions that may apply to your purchase.

Step 2: Submit a return request

Use the communication or request mechanisms made available on the TAIQI Fashion Website to explain that you wish to return an item.

Please provide the information reasonably necessary to identify your purchase, such as:

• Your order number.
• The name or description of the item.
• The reason for the return.
• Relevant details about the condition of the item.
• Photographs or other supporting evidence, if relevant to the issue.

Step 3: Await return instructions

Your request may need to be reviewed before the item is sent back.

Where necessary, we may provide instructions concerning return eligibility, the return process, or the information required to resolve the request.

Please do not send a return to an unverified address or assume that a return has been authorized before receiving any instructions required for your situation.

Step 4: Prepare the item

If the return is accepted or otherwise required by applicable law, package the item appropriately to reduce the risk of loss or damage during transit.

Include the relevant order identification information and any other items or accessories required for the return.

Step 5: Send the return where required

Follow the applicable return instructions and retain proof of shipment or other relevant records.

The actual return procedure may vary depending on the item, delivery destination, and reason for the request.

7. Exchanges

Exchange requests may be considered where an alternative size, color, or product is available and the applicable conditions are satisfied.

An exchange may be requested when:

• The originally purchased item is eligible for an exchange.
• The requested replacement is available.
• The original item meets the relevant return conditions.
• Any applicable exchange requirements have been satisfied.

Availability cannot be guaranteed for every size, color, or style.

If the requested replacement is unavailable, other available resolutions may be considered, including a refund where applicable or required by law.

If you receive an incorrect item or a product with a qualifying defect, please identify the issue in your request so that the appropriate resolution can be assessed.

Nothing in this section limits statutory rights to a repair, replacement, refund, or other remedy where such rights apply.

8. Damaged, Defective, or Incorrect Items

We encourage customers to inspect their orders after delivery.

If an item arrives damaged, appears defective, differs materially from its description, or is not the item ordered, please submit a request promptly after discovering the issue.

To help us assess the situation, please provide:

• Your order number.
• A description of the problem.
• The name or description of the affected item.
• Clear photographs of the item and the relevant issue, where possible.
• Photographs of the packaging, if the packaging appears damaged and this information is relevant.

We will review the available information and determine an appropriate resolution in accordance with the circumstances and applicable law.

Depending on the issue, available remedies may include a replacement, exchange, refund, or another legally appropriate solution.

Customers will not be required to bear costs that applicable law requires the seller to cover in connection with a qualifying defective, damaged, or incorrectly supplied product.

Please do not discard relevant packaging or supporting evidence until the issue has been assessed, where retaining it is reasonably practical.

9. Refund Eligibility

A refund may be available when a return is accepted under the applicable policy, when an order is canceled in circumstances that permit a refund, or when a refund is otherwise required by law.

Refund eligibility may depend on:

• The reason for the request.
• The condition of the product.
• The applicable return period.
• Whether the order has already been shipped or delivered.
• The terms presented at the time of purchase.
• Any mandatory consumer protection requirements.

Where a refund is approved, the amount will be determined according to the applicable purchase terms and legal requirements.

Depending on the circumstances, the refund may include the eligible product price and any shipping charges or other amounts that must legally be refunded.

No provision in this policy is intended to permit an unlawful deduction, fee, or refusal of a refund.

10. Refund Processing

Once a refund has been approved, it will generally be processed using the original payment method where practicable and permitted by the payment provider.

The time required for the refund to appear in your account may depend on the payment provider, financial institution, payment method, and applicable legal requirements.

We do not guarantee a specific processing or posting time unless one has been expressly communicated for your order or is required by law.

If the original payment method is unavailable or cannot reasonably be used, an alternative refund method may be arranged where appropriate and legally permitted.

Any legally required refund deadline will take precedence over general processing expectations described in this policy.

Customers should retain their order confirmation and relevant transaction records until the refund has been completed.

11. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return, the terms applicable to the purchase, and the requirements of applicable law.

11.1 Change-of-Mind Returns

Where a return is requested because a customer changes their mind, selects an unsuitable size, or no longer wants the item, the customer may be responsible for return shipping costs if this condition was properly disclosed and is permitted by applicable law.

Any applicable shipping responsibility should be confirmed through the relevant return instructions.

11.2 Defective or Incorrect Products

If a product is defective, damaged on arrival, or incorrectly supplied in circumstances attributable to us, we will address return shipping costs in accordance with applicable law and the resolution agreed or required for the case.

Customers should not assume that they must pay return shipping costs for a qualifying product defect or fulfillment error.

11.3 Original Shipping Charges

Whether original shipping charges are refundable depends on the reason for the return, the shipping service purchased, the terms applicable to the order, and any mandatory legal requirements.

Where a full refund of shipping charges is legally required, this policy does not limit that entitlement.

11.4 Unauthorized Return Shipments

Please follow the applicable return instructions before shipping an item back.

Unannounced or improperly documented return shipments may delay identification and processing. However, procedural requirements will not be used to unlawfully deny a customer’s statutory rights.

12. Order Cancellations

Customers who wish to cancel an order should submit a cancellation request as soon as possible.

12.1 Before Shipment

If an order has not yet been shipped, cancellation may be possible depending on its processing status and the applicable terms.

Once a cancellation is accepted, any eligible refund will be processed in accordance with the relevant payment arrangements and applicable law.

Where a cancellation right is provided by law, it will apply regardless of whether a voluntary cancellation request would otherwise be accepted.

12.2 After Shipment

If an order has already been shipped, it may no longer be possible to stop the shipment or cancel the order through the ordinary order-processing procedure.

In that situation, the customer may need to follow the applicable return or statutory cancellation process after delivery.

Any mandatory cancellation or withdrawal rights remain unaffected.

12.3 Orders That Cannot Be Fulfilled

If we are unable to fulfill an order and applicable law or the agreed transaction terms require a refund, we will arrange the appropriate refund.

Where a delay or other fulfillment issue requires customer notification, consent, cancellation options, or a refund under applicable law, we will follow those requirements.

13. Sale Items and Promotional Purchases

Products purchased during a sale, discount event, or promotional campaign remain subject to the applicable return terms and consumer protection laws.

A promotional price does not automatically make an item non-returnable.

Where an item is clearly identified as final sale before purchase, a voluntary return may be restricted to the extent permitted by law. Such a restriction does not remove mandatory rights concerning defects, incorrect products, misleading descriptions, or other legally protected circumstances.

If a promotional order includes multiple items, the refund calculation may depend on the actual amounts paid, the promotion’s disclosed terms, and the portion of the order being returned.

Any adjustment to a promotional discount or refund amount must comply with the terms disclosed at purchase and applicable law.

14. Size, Color, and Product Description Differences

We encourage customers to review product descriptions, available size information, color options, and other product details before placing an order.

Clothing appearance may vary slightly depending on lighting, photography, display settings, and individual device screens.

Such minor variations do not necessarily indicate that a product is defective or incorrectly supplied.

However, if a product materially differs from its description, the item received is not the item ordered, or the product does not conform to applicable legal requirements, you may have rights to an appropriate remedy.

Selecting the wrong size or color by mistake may be treated as a change-of-mind return, subject to the applicable terms and mandatory consumer rights.

15. Lost, Delayed, or Undelivered Orders

If your order has not arrived within the expected delivery period or tracking information indicates an unusual delivery problem, please submit an inquiry through the Website’s available communication or request mechanisms.

We may review relevant order and shipment information to help determine the status of the delivery.

Depending on the circumstances, the resolution may involve additional shipment information, an investigation, a replacement, a cancellation, or a refund where appropriate or legally required.

A shipment delay does not automatically establish that a product is eligible for a return, but it does not remove any applicable legal rights relating to non-delivery or failure to fulfill an order.

If an order is confirmed lost or cannot be delivered, we will handle the matter in accordance with the applicable transaction terms and consumer protection requirements.

16. Missing Items or Incomplete Orders

If your package arrives with an item missing or an order appears incomplete, please submit a request identifying the affected order and the missing product.

Where possible, include relevant photographs of the package contents and packaging.

We will review the available information and determine an appropriate resolution based on the circumstances.

Depending on the case, a resolution may include shipment of the missing item, a replacement, a partial refund, or another remedy required by applicable law.

17. Refunds for Taxes and Duties

The treatment of taxes, duties, and other charges associated with an order depends on the original transaction, the relevant authorities, the payment arrangements, and applicable law.

Where taxes or other charges were collected by us and must legally be refunded as part of an approved refund, we will address them accordingly.

Charges paid directly to customs authorities, carriers, or other third parties may be subject to separate refund procedures administered by those parties.

We cannot guarantee that a third party will refund charges collected independently of our transaction.

18. Fraud Prevention and Return Abuse

We reserve the right to review return and refund requests for signs of fraud, unauthorized transactions, duplicate claims, or misuse of the return process.

Where reasonably necessary, we may request additional information or supporting documentation to verify the transaction and assess the request.

Any decision will be based on the available information, the applicable purchase terms, and relevant legal requirements.

Fraud prevention measures will not be used to unlawfully deny valid consumer rights or legitimate remedies for defective, damaged, or incorrectly supplied products.

19. Legal Rights and Consumer Protection

This Return and Refund Policy operates subject to applicable consumer protection laws.

Depending on the customer’s location and the circumstances of the purchase, applicable law may provide rights relating to cancellation, withdrawal, returns, refunds, replacements, defective products, misleading descriptions, delayed delivery, or non-delivery.

Some jurisdictions also establish specific requirements concerning the disclosure of return conditions, refund deadlines, and the treatment of promotional products.

If a provision of this policy conflicts with a mandatory legal requirement, the mandatory requirement will prevail to the extent of the conflict.

Nothing in this policy is intended to waive a right or remedy that cannot lawfully be waived.

20. Policy Updates

We may update this Return and Refund Policy from time to time to reflect changes in our products, order-processing procedures, business practices, or applicable legal requirements.

When this policy is updated, we will revise the “Last Updated” date at the beginning of the page.

Changes will apply as permitted by applicable law. Any rights attached to an existing order will be determined in accordance with the relevant transaction terms and applicable legal requirements.

We encourage customers to review this page before making a purchase.

21. Return and Refund Requests

If you wish to request a return, exchange, cancellation, or refund, or if you have a concern about an item received, please use the communication or request mechanisms made available on the TAIQI Fashion Website.

To help us review your request, please provide your order number, the relevant product details, a description of the issue, and supporting evidence where appropriate.

Please avoid submitting passwords, complete payment card details, or other unnecessary sensitive information.

We will review your request in accordance with this policy, the circumstances of the transaction, and applicable law.

TAIQI Fashion

Website: https://taiqifashion.com/